Refund policy

Right of Withdrawal (EU Customers)

Under EU law, customers have the right to withdraw from their purchase within 14 days without giving any reason.

• For trainings/services, the 14-day period starts from the date of the booking confirmation.
• For merchandise and books (physical goods), the 14-day period starts from the day you receive the goods.

To exercise your right of withdrawal, you can use our Withdrawal Form or contact us at info@bn-adv.com with your full name and order/booking number. You can also request a return or exercise your right of withdrawal directly from your order status page.

TRAININGS AND TOURS

Important Note – Right of Withdrawal vs Company Policy

Customers have a legal right to withdraw from their booking within 14 days from the purchase date, in accordance with EU law.

After this 14-day legal withdrawal period has expired, the company cancellation and withdrawal policy described in this section applies. This company policy is calculated in relation to the training or tour date.

In case of any inconsistency between this section and the specific rules stated on an individual training or tour page, this section prevails.

Payment

Reservations are only possible with full payment, or with a 50% deposit at the time of the reservation (if a deposit option is available, it will be clearly marked on the training/tour page).

Full payment must be completed at least 30 days before the beginning of the training/tour, or 7 days before if stated on the specific page. No training or tour will take place without full payment having been completed. Payments in cash at the training/tour site are not accepted.

Payment Delay After being notified to complete payment, the client has 10 working days to do so. If payment is not fulfilled within this period, BN ceases to secure the place and reserves the right to cancel the reservation.

Cancellation by BN

If BN cancels a training or tour, all participants will be reimbursed the full amount paid up to the moment of cancellation.

BN may cancel any training or tour up to 15 days before the start date in case of an insufficient number of participants. In such cases, participants will be notified immediately and all payments will be fully refunded.

BN reserves the right to cancel or interrupt any training or tour if the safety or comfort of participants cannot be guaranteed, including in cases of force majeure (such as riots, floods, earthquakes, etc.). In such situations, no refund will be issued, but BN will offer one alternative date to complete the remaining part of the training/tour. BN will not be liable for any additional costs (such as hotels or travel expenses) caused by such cancellations.

Cancellation by the Participant

Some trainings or tours may have specific refund policies. When this is the case, it will be clearly indicated on the respective page.

Withdrawal notice received more than 30 days (or 10 days, depending on the training/tour) before the start date: The participant must pay a cancellation fee as indicated on the specific training/tour page.

Withdrawal notice received between 30 and 15 days (or between 10 and 3 days, depending on the training/tour) before the start date: The participant must pay 50% of the full amount as a cancellation fee.

Withdrawal less than 15 days (or less than 3 days, depending on the training/tour) before the start date: No refund will be issued. The participant must pay the full amount of the training/tour.

Validity and Rescheduling

All trainings and tours have a validity of 6 months from the date of purchase.

BN offers a one-time rescheduling option for withdrawals made before cancellation fees are applied. If the client does not confirm a rescheduled date and the 6-month validity period expires, this will be considered as non-use of the purchased service rather than a withdrawal. In such cases, no refund will be issued and the client will be charged the full amount.

Travel Insurance

We strongly recommend that participants subscribe to travel insurance that covers cancellation costs of trainings or tours.

MERCHANDISE

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Any defects or errors on our part will result in a replacement at no charge. We do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it in. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, request us a shipping address.

There are certain situations where only partial refunds are granted (if applicable):

• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded under any circumstance.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should contact us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

BOOKS

Books may be returned within 14 days of receipt, provided they are unused and in their original condition. To request a return, please contact us at info@bn-adv.com.

Once we receive and inspect the returned book, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.